technical support
From API troubleshooting to integration debugging, our technical support specialists resolve complex issues fast — keeping your customers productive and your engineering team focused on building.
Your engineers are pulled off product work to handle support escalations. Every Slack ping from CX costs an hour of deep work and a roadmap commitment that slips another sprint. Your best builders end up debugging customer environments instead of shipping the next release.
L2/L3 tickets are piling up with no one qualified to resolve them. Tier 1 escalates, engineers ignore the queue, and customers wait days for answers they should have had in hours. The backlog isn’t a staffing problem — it’s a churn risk in disguise.
AI auto-resolve tools hallucinate 33–48% of the time on complex reasoning tasks — your customers notice. A confidently wrong answer is worse than no answer; it erodes trust the moment a customer realizes the bot fabricated a workaround that doesn’t exist. 39% of enterprises have already pulled back AI-only support for exactly this reason.
Finding tech support talent locally takes 60–90 days per hire. By the time you’ve sourced, screened, offered, and onboarded, the ticket queue you needed help with two months ago is twice as long. Local scarcity isn’t a hiring problem — it’s a math problem.
available at the moment
Resolve tickets across every support tier — from password resets and basic troubleshooting to deep API-level debugging and escalation handling.
Debug REST endpoints, webhook payloads, and third-party integration failures alongside your dev team.
Maintain Salesforce instances, resolve permission issues, and unblock end-users without pulling from Sales Ops.
Front-line internal IT support — onboarding, device provisioning, access requests, and remote troubleshooting.
Document fixes, build runbooks, and grow your knowledge base so the same ticket never costs you twice.
Review and correct AI-generated responses before they reach customers, catching hallucinations and tone misses.
thrivesource offer
Agents matched at the right depth — from basic troubleshooting to API-level debugging.
SQL, APIs, CRM platforms, and common SaaS stacks. They don’t just follow scripts.
Agents review and correct AI-generated support responses before they reach customers — because AI doesn’t fail loudly, it fails confidently.
Agents document solutions, build internal wikis, and reduce future ticket volume.
We don’t just fill roles — we find people who make your team stronger from day one.
Every hire is vetted and ready to deliver. No guesswork, no wasted interviews — just the right people.
Tell us what you need and we’ll have the right people ready. Most clients receive their first shortlist within 48 hours.
What we do
Every function covered. Every role vetted. Every team deployed fast.
