From intake and scheduling to billing and QA coding, ThriveSource staffs trained medical back-office professionals — including licensed RNs and PTs for clinical review — so your clinicians spend their time with patients, not paperwork.
Who we serve: Home health and hospice agencies, and medical practices and clinics — OASIS and referral intake, or prior auth and denials.
Your practice manager spends 13 hours a week on prior authorizations — on hold, resubmitting, appealing. Meanwhile payers have automated their side, denying faster than any human can appeal by hand. The asymmetry isn’t a technology gap; it’s a staffing one. The payer’s side automated. Yours didn’t.
Front desk overload
Phones vs. denialsScheduler churn
Front-office phone and scheduling work consumes 30–40% of staff time, so the denial queue waits until someone finds an hour that never comes. Then the scheduler quits — not because one day was hard, but because every day was interruption and cleanup. Nobody can answer phones and work denials at the same time.
Clinician drain
Nurses doing data entryDocumentation burnout
Your clinicians spend more time documenting care than delivering it. OASIS data entry, visit notes, order chasing — every hour an RN spends in the EMR after shift is an hour of burnout you’re paying clinical rates for. Clinical licenses are for patients, not paperwork.
Referral lag
Slow intakeLost admissions
Referrals go to whoever responds first. When intake can’t verify eligibility, secure the authorization, and get the patient scheduled same-day, the referring office simply calls the next agency on the list — and keeps calling them. In home health, speed-to-admit is market share.
I guarantee 150% of TAX
deduction this year
available at the moment
Roles we fill
Prior Authorization Specialists
Submit, track, and follow through on authorizations across commercial, Medicaid, and Medicare — holding the line with payers so your clinical staff never has to.
Denial & Appeals Coordinators
Work the denial queue daily — identifying root causes, assembling documentation, and filing appeals before the deadline closes on revenue you already earned.
Intake & Scheduling Coordinators
Process referrals, verify eligibility, and get patients scheduled fast — with leads and supervisors available to run the entire intake operation.
Medical Billing Specialists
Submit clean claims across commercial payers, Medicaid, and Medicare — including dedicated home health and hospice billing.
QA Reviewers & Medical Coders (RN/PT)
Review charts and OASIS documentation, code visits accurately, and keep your agency survey-ready — staffed with licensed RNs and PTs.
thrivesource offer
How we solve it
Home Health & Hospice Fluent
Teams that know OASIS, Medicare billing, F2F requirements, and the referral-to-admit workflow — not generalists learning on your dime.
Licensed Clinical Reviewers
RNs and PTs on staff for QA, coding, and clinical data entry — clinical judgment where the work demands a license.
Works Inside Your EMR
Axxess, WellSky, Homecare Homebase, Kantime, MatrixCare, Epic, athenahealth — your systems, your workflows, from day one.
Compliance-First Operations
HIPAA-trained staff and documentation practices built for CMS scrutiny — accuracy that holds up in an audit, not just a dashboard.