medical services

Patient Care Up Front. We Handle the Back.

From intake and scheduling to billing and QA coding, ThriveSource staffs trained medical back-office professionals — including licensed RNs and PTs for clinical review — so your clinicians spend their time with patients, not paperwork.

Who we serve: Home health and hospice agencies, and medical practices and clinics — OASIS and referral intake, or prior auth and denials.

Auth gridlock

13 hrs/weekPayer AI

Your practice manager spends 13 hours a week on prior authorizations — on hold, resubmitting, appealing. Meanwhile payers have automated their side, denying faster than any human can appeal by hand. The asymmetry isn’t a technology gap; it’s a staffing one. The payer’s side automated. Yours didn’t.

Front desk overload

Phones vs. denialsScheduler churn

Front-office phone and scheduling work consumes 30–40% of staff time, so the denial queue waits until someone finds an hour that never comes. Then the scheduler quits — not because one day was hard, but because every day was interruption and cleanup. Nobody can answer phones and work denials at the same time.

Clinician drain

Nurses doing data entryDocumentation burnout

Your clinicians spend more time documenting care than delivering it. OASIS data entry, visit notes, order chasing — every hour an RN spends in the EMR after shift is an hour of burnout you’re paying clinical rates for. Clinical licenses are for patients, not paperwork.

Referral lag

Slow intakeLost admissions

Referrals go to whoever responds first. When intake can’t verify eligibility, secure the authorization, and get the patient scheduled same-day, the referring office simply calls the next agency on the list — and keeps calling them. In home health, speed-to-admit is market share.

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Roles we fill

Prior Authorization Specialists

Submit, track, and follow through on authorizations across commercial, Medicaid, and Medicare — holding the line with payers so your clinical staff never has to.

Denial & Appeals Coordinators

Work the denial queue daily — identifying root causes, assembling documentation, and filing appeals before the deadline closes on revenue you already earned.

Intake & Scheduling Coordinators

Process referrals, verify eligibility, and get patients scheduled fast — with leads and supervisors available to run the entire intake operation.

Medical Billing Specialists

Submit clean claims across commercial payers, Medicaid, and Medicare — including dedicated home health and hospice billing.

QA Reviewers & Medical Coders (RN/PT)

Review charts and OASIS documentation, code visits accurately, and keep your agency survey-ready — staffed with licensed RNs and PTs.

thrivesource offer

How we solve it

Home Health & Hospice Fluent

Teams that know OASIS, Medicare billing, F2F requirements, and the referral-to-admit workflow — not generalists learning on your dime.

Licensed Clinical Reviewers

RNs and PTs on staff for QA, coding, and clinical data entry — clinical judgment where the work demands a license.

Works Inside Your EMR

Axxess, WellSky, Homecare Homebase, Kantime, MatrixCare, Epic, athenahealth — your systems, your workflows, from day one.

Compliance-First Operations

HIPAA-trained staff and documentation practices built for CMS scrutiny — accuracy that holds up in an audit, not just a dashboard.

Common Concerns, Solved

Questions, answered

We don’t just fill roles — we find people who make your team stronger from day one.

Every hire is vetted and ready to deliver. No guesswork, no wasted interviews — just the right people.

How can we help you?

Tell us what you need and we’ll have the right people ready. Most clients receive their first shortlist within 48 hours.

What we do

Core services

Every function covered. Every role vetted. Every team deployed fast.

01

Customer Support

From first response to escalation, our support agents handle your tickets, chats, and calls like an in-house team — keeping response times fast, customers happy, and your costs cut in half.

02

Technical Support

From API troubleshooting to integration debugging, our technical support specialists resolve complex issues fast — keeping your customers productive and your engineering team focused on building.

03

Data Processing

Stop drowning in spreadsheets and manual entry. Our data processing teams handle the volume work — accurately, securely, and at a fraction of the cost.

04

Recruitment & Staffing

Whether you’re scaling fast or filling niche positions, our embedded recruiters work as an extension of your team — sourcing, screening, and delivering qualified candidates on your timeline.

05

Professional Services

From bookkeeping to executive assistance, social media management to financial analysis — we staff the operational roles that keep your business running smoothly, at 50–70% less than local hires.

06

Software Dev & CRM Admin

Salesforce admins, HubSpot specialists, front-end engineers, and DevOps talent who build, optimize, and maintain the systems your business runs on — without the six-figure salary.

07

Sales & Business Development

From SDRs and BDRs to closers and sales managers, we staff vetted reps who fill your pipeline and close deals — scaling revenue at a fraction of stateside cost.

08

Legal Services

Legal assistants, intake specialists, and case managers who keep your practice moving — attorney-supervised support that protects the billable hour at a fraction of stateside cost.

09

Real Estate

Transaction coordinators, ISAs, and listing & marketing support who run contract-to-close and answer every lead in minutes — so your agents spend their hours with clients, not paperwork.

10

Insurance

Insurance CSRs, quoting specialists, and policy processors who run servicing, renewals, and COIs inside your AMS — so your producers spend their time growing the book.

11

Construction

Estimators, project coordinators, and submittal & permit support who run takeoffs, RFIs, and pay apps inside Procore and Buildertrend — so your team stays on the build.