Missed calls are missed jobs
Every call that hits voicemail is a customer dialing the next company on the list.
Every call answered.Every job booked.
Vetted schedulers, after-hours agents and billing staff for HVAC, plumbing, electrical and appliance repair companies — in your software, on your hours, on our payroll — at 50–70% less than hiring locally.
- Top 6% vetted talent
- Working in about 7 days
- Month-to-month, no lock-in
- HR, payroll & compliance handled
400+ positions filled for contractors, agencies and growing businesses.
Let’s talk through your office needs
We’ll map the roles, the coverage hours and the exact monthly cost — on a free 15-minute call.
Free · No commitment · No pitch
up to70%
Average cost savingsvs. local hires
7days
Average time to deploya new team member
400+
Positions filledand counting
96%
Client retentionrate
up to70%
Average cost savingsvs. local hires
7days
Average time to deploya new team member
400+
Positions filledand counting
96%
Client retentionrate
up to70%
Average cost savingsvs. local hires
7days
Average time to deploya new team member
400+
Positions filledand counting
96%
Client retentionrate
sound familiar?
The phone rings. Nobody’s free to answer it.
Your techs are on jobs, your office manager is three calls deep, and voicemail is where new customers go to call your competitor. After hours it’s worse. Outsourced office staff pick up every call, book the job and keep the billing moving — for a fraction of a local hire.
After 5pm you’re closed. Emergencies aren’t.
Burst pipes and dead AC units don’t keep office hours — and neither do the customers who have them.
Invoices go out late, money comes in later
Billing waits until someone has time. Someone never has time.
the human layer
Your booking page can take the request. A person has to win the job.
Online booking works for the customer who already knows what they want. Most don’t. They want to describe the noise the furnace is making, ask if you can come today, and hear a calm voice say yes. That call is where the job is won or lost.
Your schedule. Your software. Our people on the phones.
Trained on your software
ServiceTitan, Housecall Pro, Jobber, FieldEdge — your dispatch board, your price book, your invoicing, before the first live call.
After hours, not an answering service
The same trained team covers nights and weekends: triaging emergencies and reaching your on-call tech to your rules, not taking messages.
Your team, our payroll
They work for you day to day, in your systems and to your standards. We’re the employer of record — payroll, benefits and compliance handled — so you add office seats without adding an entity.
do the math
What does voicemail cost you a month?
Most owners have a feel for how many calls they miss. Few have put a number on it. Drag the sliders to yours — then compare it with what a dedicated agent costs.
30
25%
$400
Jobs lost per month
$31,200
from about 195 missed calls
A dedicated agent
from $1,200/mo
answering every call, on your hours
Estimates only. Assumes 26 working days and 40% of answered calls becoming booked jobs.
Stop missing callsroles we staff
From the first ring to the final invoice.
The front desk and the back office behind it. Spanish-speaking agents available on request. Don’t see your role? We source against your spec, not a menu.
Front desk
Inbound CSRs & booking
Agents who answer on the first rings, qualify the job, quote the service fee and book it into your schedule.
Front desk
Schedulers & dispatchers
Staff who build the day’s routes, keep techs moving between jobs and call customers when the window shifts.
Front desk
After-hours & emergency line
Your trained team on nights, weekends and holidays — triaging emergencies and reaching your on-call tech.
Sales support
Estimate follow-up
Callers who chase open quotes, answer the “can you do it for less” question and turn estimates into booked jobs.
Back office
Billing & invoicing
Staff who send invoices the day the job closes, post payments and keep your books tied out.
Back office
Collections & memberships
Friendly overdue follow-up, plus maintenance-plan renewals and reminders that keep recurring revenue recurring.
Back office
Parts, warranty & permits
Ordering parts, filing warranty claims and pulling permits, so techs stay on the tools instead of on hold.
after hours
The 7:12pm call, handled.
This is what “not an answering service” means. Your greeting, your emergency rules, your after-hours pricing, your on-call tech — handled by someone trained on all of it, while you’re at dinner. Three minutes from ring to booked.
Illustrative call. Company and names are made up.
- Tuesday · 7:12 PM · inbound call
- Hi — our AC just quit and it’s 94 in the house. Is anyone actually there?
- You’ve reached Summit Heating & Air, this is Maria — I’m here. Let’s get you cool. Is the unit making any noise, or completely silent?
- Silent. Thermostat’s on but nothing’s running.
- Got it. With the heat today that counts as an emergency on our side. We can have a technician out tonight — the after-hours diagnostic is $129, applied to the repair. Shall I book it?
- Yes please.
- On-call tech Dave notified · ETA 7:50 PM
- Done — Dave will be there by 7:50 and you’ll get a text when he’s on the way. Anything else I can help with tonight?
- Job booked in your dispatch board · 7:15 PM
good questions